Returns, exchanges and refunds
Easy Returns & Exchanges
You are entitled to an exchange or refund within 14 days of the delivery of your purchase. Please note that the product must be returned unused and unopened in original packaging including all tags, the receipt will also be needed. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. To return any product you must call or email our customer service reps to discuss the problem and to obtain a return authorization number (RMA). All returns have a 10% restocking fee.For open boxes, like the lights for example which the boxes have been opened and unsealed, there will be a 20% re-stocking fee.
Refunds will be issued in the same payment matter as the purchases were processed. If it is a credit card, then the refund will be processed to your credit card.